Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Bagris mobile application and website (order.bagris.net) (together, the "Platform"), operated by Bagri's Hospitality Services ("Bagris", "we", "our", "us"). By browsing the Platform, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Platform.

Bagris is a cloud kitchen offering freshly prepared, home-style meals for delivery only — we do not offer dine-in seating. Our current area of operation is limited to Pilani, Rajasthan, and nearby locations within our serviceable delivery radius, shown to you at checkout. We may add or remove serviceable areas at any time without prior notice.

You must be at least 18 years old, or place orders under the supervision of a parent/guardian who agrees to these Terms on your behalf, to use the Platform. By placing an order you confirm that the information you provide is accurate and that you have the legal capacity to enter into this agreement.

Access to ordering requires verification of your mobile number via OTP. You are responsible for keeping your account and device secure and for all activity that occurs through your verified session. Notify us immediately if you suspect unauthorized use of your account.

• All menu items, prices, and availability are displayed on the Platform and are subject to change without prior notice.
• Placing an order is an offer to purchase, which we may accept or decline (for example, if an item is unavailable, if you are outside our delivery radius, or outside business hours).
• We accept orders during posted business hours only; orders placed outside these hours will not be processed.
• Order totals, including any applicable delivery fee, are calculated and confirmed by our systems at checkout — the amount shown at checkout is the final, binding amount.

• Payments are processed through a secure third-party payment gateway. Bagris does not store your card, UPI PIN, or banking credentials.
• Orders are confirmed only after successful payment ("payment-first"). If payment fails or is not completed, the order will not be placed.
• In case of a duplicate charge or a payment deducted without a corresponding confirmed order, contact us using the details in Section 17 and we will investigate and refund where appropriate.

• We deliver only within our current serviceable radius, which is checked automatically at checkout.
• Estimated delivery times are provided for convenience and are not guaranteed — actual times may vary due to weather, traffic, order volume, or other factors outside our control.
• Please ensure someone is available to receive the order at the address and contact number provided. Repeated failed delivery attempts may result in order cancellation without refund of delivery costs incurred.

• You may cancel an order free of charge while it is still shown as pending/received.
• Once an order has entered preparation, it can no longer be cancelled or refunded, as ingredients and kitchen time have already been committed.
• If we are unable to fulfil your order (e.g. an item runs out after payment), we will notify you and issue a full refund or credit for the affected item(s).
• Approved refunds are processed to your original payment method and may take a few business days to reflect, depending on your bank or payment provider.

We prepare food in a hygienic, FSSAI-compliant kitchen (FSSAI License No.: [to be added]).

Please review item descriptions carefully. If you have any food allergy, intolerance, or dietary restriction, contact us before ordering — while we take reasonable care, we cannot guarantee any dish is completely free of allergens or cross-contamination.

Report any quality issue within a reasonable time of delivery (ideally the same day) so we can investigate and make it right.

You agree not to:

• Use bots, scripts, scrapers, or any automated means to access, browse, place orders on, or otherwise interact with the Platform;
• Attempt to probe, scan, disrupt, or circumvent the security or rate limits of the Platform or its underlying systems;
• Place fraudulent, abusive, or bulk test orders, or otherwise interfere with our ability to serve other customers;
• Misuse promotional offers, referral codes, or discounts outside their intended terms;
• Use the Platform for any unlawful purpose.

We reserve the right to suspend or terminate access for any account or device involved in such activity, and to take further action as permitted by law.

The Bagris name, logo, and all content on the Platform (text, images, design, and code) are the property of Bagris or its licensors and may not be copied, reproduced, or used without our prior written consent.

The Platform relies on third-party services (for example, payment gateways, maps/location services, SMS/OTP and WhatsApp messaging providers, and cloud hosting). We are not responsible for outages, errors, or issues caused by these third-party services, though we will make reasonable efforts to work around them.

To the maximum extent permitted by law, Bagris shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Platform. Our total liability for any claim relating to a specific order shall not exceed the amount paid for that order.

You agree to indemnify and hold Bagris harmless from any claim or demand arising out of your misuse of the Platform or your violation of these Terms.

We may update these Terms from time to time. Changes will be posted on the Platform and take effect immediately upon publication. Continued use of the Platform after a change constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Jhunjhunu, Rajasthan.

Bagri's Hospitality Services
Vrindavan House, No. 45, Ward 13, Vidya Vihar, Pilani, Rajasthan 333031
Phone: +91 94609 41089