Effective date: 4 September 2026
Bagris Hospitality Services ("Firm", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile application and website (order.bagris.net) (together, the "Platform") to browse menus, place food orders, make payments, and access our services.
By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following information:
We use your information to:
If you allow location access, the Platform uses your location only to:
You can disable location access anytime from your device or browser settings.
Payments are processed through secure third-party payment providers. Bagris Hospitality Services does not store your debit card, credit card, UPI PIN, or banking credentials on its servers.
We may share your information only with:
We do not sell or rent your personal information to third parties.
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is completely secure.
We retain your information only for as long as necessary to:
Deleting your account. You can permanently delete your account at any time from within the Bagri's app: go to Profile → Delete account and confirm. Deleting your account immediately and permanently removes your profile information — your name, email address, and delivery address — and signs you out on every device. Your mobile number is released so it can no longer be used to sign in to the deleted account.
What we keep, and why. Records of your past orders are retained in anonymized form — no longer linked to your name, email address, or mobile number — because we are required to keep transaction records for accounting, tax, and legal purposes. These anonymized records cannot be used to identify or contact you.
Subject to applicable law, you may:
Our services are not intended for children below the age of 18 years. We do not knowingly collect personal information from minors.
The Platform may use third-party services such as:
These providers have their own privacy policies governing the handling of your information.
Our Platform may collect limited technical information and analytics to improve performance, troubleshoot issues, and enhance user experience.
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform and will become effective immediately upon publication.
In accordance with applicable Indian data protection law, the following Grievance Officer may be contacted with any privacy-related complaint or concern:
Grievance Officer: Harshit Saini, Co-founder
Bagri's Hospitality Services
Vrindavan House, No. 45, Ward 13, Vidya Vihar, Pilani, Rajasthan 333031
Phone: +91 94609 41089
We will acknowledge and work to resolve grievances within the timelines prescribed by applicable law.
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Jhunjhunu, Rajasthan.
For any questions, complaints, or privacy-related requests, please contact:
Bagri's Hospitality Services
Vrindavan House, No. 45, Ward 13, Vidya Vihar, Pilani, Rajasthan 333031
Phone: +91 94609 41089